Frequently Asked Questions
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), PayPal, and digital wallets like Apple Pay, Google Pay, and Shop Pay. Additional options like Klarna or Afterpay may also be available based on your location. All transactions on our website are securely processed to protect your personal and payment information.
What happens when my payment fails?
If your payment fails during checkout, don’t worry! Here’s what you can do:
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Double-Check Your Information: Ensure all payment details (card number, expiration date, billing address, etc.) are entered correctly.
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Try a Different Payment Method: We accept various payment options like credit cards, PayPal, and digital wallets (e.g., Apple Pay, Google Pay). Switching to another method might solve the issue.
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Check with Your Payment Provider: Sometimes, payments are declined by your bank or payment provider for security reasons. Contact them to confirm and resolve any issues.
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Contact Us: If the problem persists, feel free to reach out to our customer service team at service@thechubbypaw.com. We’re happy to assist and ensure your order goes through smoothly.
Do you offer gift wrapping?
Yes, we do! You can add gift wrapping to your basket during checkout for just $5.00. Each item will be beautifully wrapped, ready to delight the recipient. You can also add a personalized message to your gift-wrapping, which we'll print on a pretty card.
For more information, please see our Packaging page.
Do you offer customization services?
Yes, we do! Explore our personalized jewelry collection for unique, customizable pieces. For other personalized inquiries, feel free to email us at service@thechubbypaw.com. We’d love to help create something special just for you!
What is your return policy?
Please see our Shipping and Returns page for more information.
Where is your jewelry made?
Most of our jewelry is handcrafted by talented individual artists and jewelry makers in Japan, China, and Indonesia. Each piece is thoughtfully crafted with high-quality materials to ensure durability and timeless beauty. We value the creativity of these artisans and are committed to connecting their original designs with the rest of the world.
How do I find my ring size?
Please see our Ring Size Guide for more information.
Do you have a warranty?
Yes, we offer a warranty for our jewelry. We stand by the quality of our products, and if you experience any defects in materials or craftsmanship, please contact us within 30 days of purchase. Please note that the warranty does not cover general wear, damage caused by accidents, misuse, neglect, or failed repair attempts. If you believe your jewelry has a manufacturing defect, please email us at service@thechubbypaw.com and someone from our customer service team will assist you.
How do I clean my jewelry?
Explore our Jewelry Care Guide for tips on keeping your favorite pieces looking their best!
How can I be sure my item is authentic?
At The Chubby Paw, we guarantee the authenticity of every piece. All our jewelry is thoughtfully curated and handcrafted by independent artists and small businesses. We work directly with our artisans to ensure the highest quality materials, craftsmanship, and original designs. Rest assured, your piece is as genuine and unique as promised.
For other questions, please email us at service@thechubbypaw.com