We aim to carefully create and dispatch your order within 3-15 days with the best shipping options. We appreciate your patience as we deliver your order to where ever you are.
Holiday Orders
With international shipping, orders can be delayed by customs clearance, destination country courier delays, and other unforeseen events as a result of the busy shopping season. The Chubby Paw cannot guarantee deliveries before Christmas. We encourage our customers to place orders at the earliest convenience to ensure on-time delivery. No refunds or returns will be offered as as result of orders arriving after Christmas. Thank you for your understanding.
Tracking Service
All our orders will be shipped with a trackable delivery service. Please allow 5- 7 days for your package to reach destination country once your order is ready and is dispatched from our studio in Europe or Asia. Once your package reached your destination country and completed custom clearance, it will be handled and delivered by local delivery service partner and you will see further delivery tracking updates on our page.
Standard Delivery Lead Time
- United States: 10-15 working days
- Canada: 12-18 working days
- United Kingdom: 5-8 working days
- Australia: 10- 13 working days
- Europe: 8-15 working days
*Expedited shipping and FedEx Express shipping is available for all countries.
Local Delivery Partner
- United States – USPS / Ontrac
- Canada – Canada Post / Ant Eparcel
- United Kingdom – Royal Mail / Hermes
- Australia – Aramex Australia / Australia Post
Incorrect Shipping Address
If you have misspelled or auto-filled your shipping address incorrectly, please email us ASAP at service@thechubbypaw.com and provide your new address.
45 Day Guarantee
We guarantee delivery for all orders. If your order is not successfully delivered to you within 45 days, please send us quick email with your order number and we will issue a full refund.
Covid-19 Shipping Update
As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. We will do our best to keep you updated and informed about your order during this time as new information becomes available.
Thank you for your understanding and we apologize for any inconvenience this may cause you.
Return Policy
We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition. As personalised items are created especially for you we are unable to accept returns or refunds on these items unfortunately. If a personalised item is faulty upon arrival we would be just as disappointed as you, please send us an email at service@thechubbypaw.com with your order number and an image of the received package and items and we will rectify any issues immediately.
