When I first saw these earrings they appeared to be wrapped. When I received them they were merely glued. I thought for the price they should have "some" bit of artistry. However, I still like them and will wear them.
Hi Kate,
Thank you so much for your feedback—we truly appreciate you taking the time to share your thoughts.
We're sorry to hear you were disappointed with your glass drop earrings. We’d love to clarify that each piece in our glass jewely collection is 100% handcrafted, including the earrings you received. There is absolutely no glue used in the making of these designs.
In fact, the glass pendant is formed through a precise and delicate process where molten glass—heated to extremely high temperatures—becomes soft and is carefully shaped by hand. At just the right moment, the artisan connects the glass directly to the golden hook while it’s still hot and malleable. This technique requires significant skill and control, and ensures a strong, clean bond with no adhesives involved.
Each earring is made with care, patience, and years of glassworking experience, and we're proud to share that traditional craftsmanship with our customers.
That said, we completely understand that expectations matter, and we want you to feel confident and happy with your purchase. If there's anything we can do to help, please don’t hesitate to reach out directly—we're here for you.
Thank you!
The Chubby Paw team
Love the color and shape of these earrings.
very disaapointed in the size. Tiny, tiny.
Hi there,
Thank you for your feedback on our Round Glass Drop Earrings in Dream Blue. We apologize that the size was not what you expected. We will make sure to update the product image to better reflect the actual size. Thank you for bringing this to our attention and we hope to make it right for you. Have a great day!
Best,
Customer Service Team
The necklace is beautiful, dainty, and each opal has so much fire to them! They reflect shades of green, blue, and purple in indoors and out. The photos show with and without sunlight on them.
The opals are slightly thinner than I'm used to but it works for the fine chain it is on. It also arrived in a nice jewellery box and was wrapped safely.
The jeweller was responsive throughout and kind enough to adjust the length at no extra charge for me!
